Return, Exchange, and Defective

Flying Pig Grooming will accept the return of merchandise within 30 days of the purchased day.

Refunds of the products without shipping will be credited back to the original credit card used for payment.

A 15% Restocking Fee will be applicable for all returns valued over $100 or any damaged, used or faulty ordering caused by customers. No exceptions will be made.

Items displaying damages will not be accepted, charge will be billed to your credit card or other payment method immediately. If you ordered the wrong item or wrong color and just want to do an exchange, you will be responsible for exchange shipping fee.

Exchange: all exchanges must be made within 30 days of purchase. Please include your invoice with the package you are returning. Make sure you write down on the invoice what items you need to exchange

Return: Refunds will only be accepted for orders within 30 days of purchase. Please include your invoice with the package you are returning, make sure the products are within 30 days of purchase and in unused and resalable. If qualifications met please ship back along with your invoice and a note requesting a refund. 

Defective Merchandise: All defective merchandise must be reported to our customer service department within 15 days of receiving your order. As a consumer you are required to inspect your products and contact us immediately if the products are in damaged conditions beyond repairs which we will need the following to file a claim: Picture proof displaying the damages, and a detailed description of damages. Once information is provided and evidence reviewed we will be able to offer the option for a replacement or refund if qualified. Restrictions may apply and ANY claims past 15 days will not be accepted or validated.

*If the package appears damaged at the time of delivery, you have the right to refuse it. After verification and inspection we will replace with the same product(s) at our expense.

*Please note: a refund will be issued if and only if it meets requirement below:
Items must be in its original condition, well packaged, with original products' packaging. Damaged items are non-refundable and cannot be exchanged. No exceptions.

Orders must be purchased within the last 30 days after the purchased. Absolutely no refunds after 30 days. No exceptions.

Customer Service Contact Info:
(909) 921-0001
cs@flyingpiggrooming.com